FAQS
WHAT IS YOUR RETURN POLICY?
If you are unhappy with your purchase we will make it right. Custom orders and handmade products can be returned in original condition for a full refund. Clothing and accessories can be returned unused. For these or other issues, reach out to chris@trahotrading.com and we will get it squared away.
DO YOU OFFER GIFT CARDS?
Yes, they can be found in the store section of the website and can be used for goods on the site as well as custom orders.
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards as well as paypal.
CUSTOM ORDERS
Traho custom products are handmade, often using repurposed or special materials to create a truly one of a kind builds. If you are interested in a custom knife, cutting board or furniture please reach out to chris@trahotrading.com with a description of what you're looking for and we will be in touch.
SHIPPING
Shipping rates are displayed at checkout. Custom knife orders will include a $15 flat rate for shipping (UPS). All oversized custom orders will be charged based on shipping cost from UPS.
PRIVACY POLICY
Your Data is Secure
We collect the data required to process payments. This data is used by the payment processing company to do what they need to do, no more, no less. Personal information needed for shipping or account creation is also collected for these purposes. We don't sell your info, we're private people and respect your right to privacy as well.